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AKIRA Help Desk Technician

AKIRA opened its first women's clothing boutique in Chicago in 2002. Since then, the company has extended its reach to 30+ stores, as well as a thriving ecommerce business. AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA’s culture has a distinct difference from other fast-fashion competitors, the core principle for all employees is to Act and Think Like an Owner​, and this belief is reflected across all areas of the company.

 

The Position:

Help Desk Technician 

 

Location:

Chicago, IL

 

Shifts:

  1. Sunday-Thursday 9:00am to 5:30pm
  2. Monday-Friday 10:00am to 7:30pm
  3. Tuesday-Saturday 7:30am to 5:00pm

 

Overview

This is the perfect entry point for someone who loves technology, is a great communicator, and has a natural desire to help others. As a Help Desk Technician at AKIRA, you'll have the chance to build the company's technology platform, gain professional IT experience, and hone your technical skills.

 

With a management team dedicated to your success, we work with you to create a roadmap for your IT career that helps you constantly learn new skills and develop professionally. We love to promote from within so opportunities to grow and learn are available based on your desired career growth.

 

 

Essential Functions:

  • Acting as the first point of contact for internal customer support
  • Answering incoming calls and emails in a friendly and efficient manner
  • Becoming subject matter expert on our Point-of-Sale (PoS) and music delivery systems
  • Resolve Tier 1 - Tier 3 level support tickets for software and hardware used at the stores including workstations, laptops, iPads, and printers
  • Setup new accounts via Microsoft Office 365 platform for new hires
  • Manage all MAC (Move, Add, Change) initiatives including the coordination of technology components. Provide post move support to internal customers
  • Providing on-call support on weekends and holidays on rotating basis

 

 

The Ideal Candidate Has/Is:

  • Customer Service & Communication – a natural eagerness to assist others and the ability to communicate clearly
  • Troubleshooting & Problem Solving – can make good decisions quickly in a dynamic environment
  • Multitasking & Time Management – every hour brings new opportunities, being able to keep track of your day is critical
  • Love of Learning – we want you to be successful and learn all you can about the IT world

 

Qualifications:

  • IT certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician
  • 2-year college degree or 2 years equivalent experience in the IT field
  • Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active day
  • Technical aptitude and general experience troubleshooting hardware and software
  • Consistently exceeded customer expectations through extraordinary service
  • Ability to travel up to ~ 50%

 

Benefits and Perks:

AKIRA offers competitive benefits for full time employees, including Medical, Dental, Vision, Life, LTD, FSA/HSA, 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA’s growth and success over the years has been the dynamic culture within the company - if you’re filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you.

 

Job Type: Full Time

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