It generally takes 3-5 business days to inspect and process your return after it has arrived to our distribution center. Returns are processed in the order that they are received. It could take an additional 3-5 business days to receive your refund on your original form of payment, depending on your banking institution.
How much does it cost to use a return label?
A prepaid UPS return label is included with any shipments that qualify for returns. A $7.95 charge will be deducted from the refund total for usage of the label. Items marked final sale on the site do not qualify for returns and will not include a prepaid label with the shipment.
NOTE: Beginning with orders on 8/22/2017, a prepaid return label from the United States Postal Service will be provided. You may give the return to your postal carrier or drop off at any United States Post Office.
What items cannot be returned?
Items that have "Final Sale" on the product page along with any bodysuits, swimsuits and earrings cannot be returned.
How do I use a USPS return label that was supplied with my order?
Please affix the USPS return label to the well packed return item. The package can be given to any USPS mail carrier or dropped off at any United States Post Office. Do not place labels on shoe boxes. All shoe returns must be shipped in their original box inside a shipping box.