Customer Service

Q I'm in the neighborhood, can I pick up my order or drop off a return?
Q If I received a defective item, what should I do?
Q Can gift certificates that I bought in a store be used online and vice versa?
Q I am unsure of the size I need to order, how can I find the fit?
Q I have a question about a charge on my card, what do I do?
Q What are your customer service hours?
Q I would like to exchange an item for a different size, what do I do?