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You can email us any time at [email protected]! Our team is available via phone and live chat 6 days a week, Monday-Saturday (closed Sundays) from 9:00 AM - 6:00 PM CST. Our phone number is (773) 726-3871.

All items ending in $.00 or marked/specific on the website as "final sale" may not be returned. This also applies to items discounted using promotional codes with a "final sale" disclaimer.

Earrings*, tights, swimwear, fashion face covers, fashion or styling body tape, and gift cards are considered "final sale" and may not be returned. 

*All other full-price jewelry items purchased online must be returned unworn and in their original bag and cardboard backing.

Please wear undergarments when trying on bodysuits. Bodysuits may be returned as long as they are unworn, unwashed, and with the original tags still attached. 

AKIRA reserves the right to refuse returns. All Final Sales items returned to us will assess a 20% restocking fee, and refunded in the form of store credit.  

We know you want your order fast. Who wouldn't, right? To ensure that you receive your items as soon as possible, we start processing an order as soon as it's received. This means that we are unable to modify your order including: 

  • Canceling the order or specific item(s) in the order
  • Changing your billing or shipping address
  • Changing the payment method
  • Applying a gift card or store credit
  • Adding or removing an item(s)
  • Updating the size or color of an item(s)
  • Price adjustments
  • Retroactively applying a discount or promotional code

If for any reason you are not happy with your online purchase, full-price item(s) may be returned within 30 days of the original order date for a refund to the original form of payment. Items must be in their original condition (unworn, unwashed, unaltered) with the tags still attached. Shoes must be returned in their original shoe box*. Please include the original invoice with your return. 

Final sale items or items purchased using a final sale promotion code cannot be returned. 

You can generate and print a UPS return label here. We recommend using a desktop to generate your return label. A fee of $8.95 will be deducted from your refund for the use of our shipping label. 

Once your order arrives back at our fulfillment center, please allow up to 14 business days for your return to be processed. You will receive an email confirmation once your return is complete. Please see our Returns Policy for additional information. 

*AKIRA reserves the right to refuse a return or assess a 20% restocking fee on item(s) that do not meet the above criteria.

Full-price items purchased in-store may be returned for store credit or exchanged within 14 days of the original purchase date. Please note that stores do not offer refunds back to the original form of payment. Please make sure you bring the invoice included with your order or a copy of the order confirmation email to receive a store credit or exchange. 

Final sale items or items purchased using a final sale promotion code cannot be returned or exchanged. 

Jewelry, bodysuits, tights, swimwear, fashion face covers, hats, fashion or styling body tape, and gift cards purchased in-store are considered final sale and may not be returned. 

Damaged/defective, or incorrect items must be reported within 7 days of the delivery date. 

Please send an email to [email protected], and our team will be happy to assist with next steps. 

Some carriers mark packages as "delivered" before they are actually dropped off. We recommend waiting 48 hours to confirm if your package has arrived, and also check with any family members or neighbors who may have received the package on your behalf. 

If you are still unable to locate your order, please reach out to us at [email protected] within 10 days of the delivery date, and our team will be happy to assist with next steps.

Please note that AKIRA is not responsible for stolen or lost packages if the carrier determines that the order was delivered correctly.

We currently do not offer exchanges for online orders. If the item(s) purchased are full-price, you are welcome to mail the items back to us for a refund to the original form of payment, and you can repurchase the items on our website.

Final sale items or items purchase using a final sale promotion code cannot be returned. 

Customers who live within the 48 contiguous U.S. states can generate a print a UPS return label here.

Please note that you are also able to return full-price items purchased online to any of our stores within 30 days of the original order date for store credit or an exchange. Our stylists will help you find a great alternate option!

Check out our sizing guide here to get a better idea of the ideal size for you! 

You can also contact us via phone, email, and/or chat, and one of our team members will be happy to assist you further.

Customers can expect their order to be processed and shipped within 48 hours of being placed. You will receive tracking information via email once a shipping label is printed for your order. Expedited orders (next-day and 2-day shipping) are shipped the same day, Monday-Friday, as long as the order is placed before 4 PM CST.

Under unusual circumstances of extremely high volume, please allow 72 business hours of processing time. 

To ensure that your package is properly delivered and that you receive it within the shipping timeframes advertised, please make sure that your address is correct and includes all relevant or required information. The correct abbreviations, street numbers, apartment or suite numbers, etc..., are important to ensure proper delivery.

AKIRA is not responsible for stolen packages or lost/incorrectly delivered orders if the address or any relevant shipping information was entered incorrectly at time of checkout.

You can find additional shipping information here.

You will receive a shipping confirmation via email with information to track your order. If you are signed up for SMS alerts, you will also receive shipping and delivery notifications via text. 

You can also track your order here.

Orders shipped to one of our AKIRA stores for pick up will be delivered within 3-5 business days. You will receive an email once your order is ready for pickup. Please make sure you bring a government issued ID to collect your order.

If you have not received a pick-up notification 7 business days after you placed the order, please contact us at [email protected]. You can also email us if someone else will be picking up the order on your behalf.

Due to safety reasons, we cannot allow customers to pick up or drop off an order at our distribution center. 

If you need great fashion in a hurry, we offer expedited shipping options to best meet your needs. You can read more about our shipping options here

Keep in mind that full-price items purchased online can be returned to any of our stores for store credit or exchange within 30 days of the original order date.

Full-price items purchased in-store may be returned for store credit or exchanged at any of our stores within 14 days of the original purchase date.

Items must be in their original condition (unworn, unwashed, unaltered) with the tags still attached. Shoes must be returned in their original box. 

AKIRA reserves the right to refuse a return or assess a 20% restocking fee on items that do not meet the above criteria.

For online orders, we accept all major credit cards, Visa, Mastercard, Discover, and American Express. We also accept PayPal, AKIRA gift cards, and offer pay-over-time options through Klarna and Sezzle.

Our stores accept all major credit cards, Apple Pay and Google Pay (with linked cards), AKIRA gift cards, and cash payments. They also offer the option to pay over time with Klarna.

Most commonly, credit cards are declined due to incorrect billing information being provided. Please ensure that the billing address is entered accurately and completely. If the problem persists, we advise reaching out to your banking institution or card issuer.

We also offer other payment options such as PayPal, Klarna, and Sezzle.

If you are having issues, or have questions with your Klarna or Sezzle account you need to reach out to them directly 

Below is a list of domestic shipping options and estimated costs. Please refer to the table for expected delivery days for orders placed with expedited shipping. *Expedited shipping rates may vary based on cart size

STANDARD SHIPPING (5-7 business days) - $7.95 or FREE* on purchases of $75.00 or more (after discounts and before taxes). This applies to orders being shipped within the 48 contiguous U.S. states.

2-DAY SHIPPING (2 business days). Orders placed by 4:00 PM CST, Monday-Friday - Starting at $18.00. Cost based on location.  

OVERNIGHT SHIPPING (Next business day. No Saturday or Sunday delivery). Orders placed by 4:00 PM CST, Monday-Friday - Starting at $29.99. Cost based on location.

SHIP TO STORE (3-5 business days) - $7.95 or FREE on purchases of $75.00 or more (after discounts and before taxes). Select the "Ship to Store" option at checkout to see a list of locations near you.

Orders placed with expedited shipping are shipped the same day, Monday-Friday, as long as they are placed by 4:00 PM CST. Business days do not include Saturdays, Sundays, or U.S. holidays. 

Order Placed Overnight Expected Delivery Day 2-Day Expected Delivery Day
Sunday (will be processed & shipped on Monday) Tuesday Wednesday
Monday Tuesday Wednesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Friday Monday
Friday Monday Tuesday
Saturday (will be processed & shipped on Monday) Tuesday Wednesday


*Free standard shipping is not valid on orders being shipped to Alaska, Hawaii, the Virgin Islands, Puerto Rico, and Guam. 

You can find more shipping information here.


In states where AKIRA has an obligation to collect sales tax, you will see that applied to your online order based on the shipping address provided.

You may submit required tax-exempt documentation here. You will be notified via email once your submission is approved.

In some instances, orders are returned to us due to an invalid or incomplete shipping address, or multiple unsuccessful delivery attempts by the carrier. When your order is received back at our fulfillment center, we will process a refund back to the original form of payment, and you will receive a confirmation email once this is complete. 

Orders that have been marked by the carrier as "return to sender" cannot be routed back to to the original shipping address. 

AKIRA is global! We ship to 175+ countries around the world. Check out our complete list here.

Customers are responsible for any customs, duties, value-added taxes, or any other costs & fees associated with international shipments. Please be aware that depending on your country, you may incur additional costs to receive your items.

Yes. AKIRA gift cards purchased online can be used in-store, and gift card purchased in-store can also be used online.

Customers enrolled in our rewards program earn 1 point for every $1 spent on both in-store and online purchases. Once 500 points are accumulated, they automatically convert to a $10 reward redeemable both in-store and online. 

When shopping in-store, make sure to provide your stylist with your email and/or phone number to link your purchase to your account. When shopping online, make sure to log in to your shopAKIRA.com account to earn points. 

As long as you're logged in when shopping online, any available rewards will be visible at the final checkout step and can be applied to your order before providing other payment information.

We are always looking for passionate individuals to join the AKIRA family! You can view open positions and apply directly through the careers page on our website, https://www.shopakira.com/careers/.

We love to hear all feedback from our customers! Send any feedback to us via email or chat, or drop us a line. You can find our contact information here.