Shipping policy

Domestic Shipping & Handling

Here are the domestic shipping options and their estimated costs. Check the table for expected delivery days for expedited shipping orders. *Expedited shipping rates may vary based on the size of your cart.

STANDARD SHIPPING - 5-10 business days 

• FREE Standard U.S. Shipping on qualifying orders of $75 or more, excluding sale items (before tax.) $7.95 Standard U.S. Shipping for orders that do not meet the Free Shipping threshold -  Alaska, Hawaii, Virgin Islands, Puerto and Guam. Allow 7-14 business days for these territories. 

2-DAY SHIPPING  - 2 business days

• Orders placed by 3:00 PM CST, Monday-Friday - Starting at $20. Cost based on location.

OVERNIGHT SHIPPING  - Next business day.

• Orders placed by 3:00 PM CST, Monday-Friday - Starting at $30. Cost based on location.

Expedited shipping rates may vary based on cart size. All expedited orders need to be placed by 3pm CT to go out same day and come within the desired shipping timelines, all orders placed after 3pm CT will go out next day. 

Order Placement & Shipping Schedule

Overnight Shipping (Placed by 3 PM CT) → Delivered Next Business Day
2-Day Shipping (Placed by 3 PM CT) → Delivered in 2 Business Days

To ensure that your package is properly delivered and that you receive it within the shipping timeframes advertised, please make sure that your address is correct and includes all relevant or required information. The correct abbreviations, street numbers, apartment or suite numbers, etc..., are important to ensure proper delivery.

AKIRA is not responsible for stolen or lost packages if the carrier determines that the order was delivered correctly.

Free standard shipping applies to orders shipping within the 48 contiguous U.S. states. Please allow 5-10 business days for delivery using standard shipping. Not valid on orders shipping to Alaska, Hawaii, Virgin Islands, Puerto Rico, and Guam.

Orders to PO Box and APO/AFO addresses will be shipped via the U.S. Postal Service.

Shipping charges for standard, 2-day, or overnight deliveries that are delayed due to carrier delays, inclement weather, or incorrect shipping information being provided are not refundable.

Orders placed with a subtotal of $600.00+ will require a signature upon delivery.

SHIPPING POLICY REMINDERS:

• Orders are processed and shipped on the next business day.
• We do not ship over the weekends.
• Please note: Holidays may impact delivery timelines.

I placed my order, now what? 

Please allow 48 business hours for processing from the time when your order is placed to receive shipping information. Under unusual circumstances of extremely high volume, please allow up to 72 business hours of processing time. This excludes holidays and weekends.

You will receive a shipping confirmation and tracking number for your order via email.

In case an item(s) selected isn’t in stock, you will be notified via email, and a refund will be processed for that item(s).

International Shipping and Handling

Transit times are typically 10-20 business days for standard international shipping. Please see below for a list of international countries AKIRA ships to!

Albania	Algeria	Andorra	Angola	Anguilla	Antigua & Barbuda
Argentina	Armenia	Aruba	Australia	Austia	Azerbaijan
Bahamas	Bahrain	Bangladesh	Barbados	Belarus	Belgium
Belize	Benin	Bermuda	Bhutan	Bolivia	Bosnia & Herzegovina
Botswana	Brazil	British Virgin Islands	Brunei	Bulgaria	Burkina Faso
Burundi	Cambodia	Cameroon	Canada	Cape Verde	Cayman Islands
Central African Republic	Chad	Chile	China	Colombia	Comoros
Cook Islands	Costa Rica	Croatia	Cyprus	Czechia	Denmark
Djibouti	Dominica	Dominican Republic	Ecuador	Egypt	El Salvador
Eritrea	Estonia	Ethiopia	Faroe Islands	Fiji	Finland
France	French Guiana	Gabon	Gambia	Georgia	Germany
Ghana	Gibraltar	Greece	Greenland	Grenada	Guadeloupe
Guatemala	Guinea	Guinea-Bissau	Guyana	Haiti	Honduras
Hong Kong	Hungary	Iceland	India	Indonesia	Iraq
Ireland	Israel	Italy	Jamaica	Japan	Jordan
Kazakhstan	Kenya	Kiribati	Kuwait	Kyrgyzstan	Laos
Latvia	Lebanon	Lesotho	Liberia	Liechtenstein	Lithuania
Luxembourg	Macao SAR China	Madagascar	Malawi	Malaysia	Maldives
Mali	Malta	Matinique	Mauritania	Mauritius	Mayotte
Mexico	Moldova	Monaco	Mongolia	Montenegro	Monstserrat
Morocco	Mozambique	Namibia	Nepal	Netherlands	New Caledonia
New Zealand	Nicaragua	Niger	Nigeria	Norway	Oman
Pakistan	Panama	Papua New Guinea	Paraguay	Peru	Philippines
Poland	Portugal	Qatar	Romania	Russia	Rwanda
Samoa	San Marino	Saudi Arabia	Senegal	Serbia	Seychelles
Sierra Leone	Singapore	Slovakia	Slovenia	Solomon Islands	South Africa
South Korea	Spain	Sri Lanka	St. Kitts & Nevis	St. Lucia	Suriname
Sweden	Switzerland	Taiwan	Tajikistan	Tanzania	Thailand
Togo	Tonga	Tunisia	Turkey	Turkmenistan	Tuvalu
Uganda	Ukraine	United Arab Emirates	United Kingdom	Uruguay	Uzbekistan
Vanuatu	Vatican City	Venezuela	Vietnam	Zambia	Zimbabwe

AKIRA does not cover taxes, duty, or fees on international shipments which are levied once a shipment reaches your country. Customs policies vary widely from country to country therefore we cannot predict what they will be. For specific information regarding custom policies and taxes, please contact your local customs office.

Shipping fees are non-refundable. If you refuse any shipments from shopakira.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. Shipping charges that are delayed due to inclement weather are not refundable.

Shipping Protection

What is Route Package Protection?

Route Package Protection offers peace of mind by covering your order in the event it gets lost, stolen, or damaged during shipment. We understand how disappointing it can be when an order goes wrong, which is why we've partnered with Route to give you extra protection. You can opt into Package Protection during checkout.

With the Route App, you can visually track your orders in one place and easily submit a claim if needed. It keeps you updated in real-time, from shipment to delivery. Don’t have the app yet? Download here

If you've purchased Route Package Protection and need to report a shipping issue, you can File here

Where’s My Order?

After we ship your order, you’ll receive a confirmation email with tracking info. For enhanced tracking and updates, download the Route app for iOS or Android to monitor your package's journey and receive delivery alerts.

How Does Route Work?

If your Route-protected package is lost, damaged, or stolen, their support team will step in to either replace the item or issue a refund, based on your preference. Claims are typically reviewed within 1–2 business days of being submitted.
Need help? File here

How Are Refunds or Reorders Handled Through Route?

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.  
Reorders: Route may reorder items for you, provided they’re still in stock. If an item is out of stock, a refund will be issued. Route also covers reorder costs, including shipping, taxes, and protection fees.

When Should I File a Claim?

Marked as Delivered (Stolen):
Submit a claim no earlier than 2 business days and no later than 30 days after the package is marked delivered.

In Transit (Possibly Lost):

• Domestic Orders: Claims can be filed 2 to 30 days after the last tracking update (up to 365 days from the order date).

• International Orders: Claims can be filed 20 to 30 days after the last update (also up to 365 days from the order date).

Damaged Items:
Claims must be submitted within 30 days of delivery and require photos of the item and packaging.
For more details, visit here

What If My Order Never Arrives or Gets Stolen?

Route Package Protection can help in these cases! To safeguard your order against loss or theft, be sure to add protection at checkout. If your item hasn’t shown up, you can file a claim here. 

What If My Order Arrives Damaged?

If your package arrives damaged due to shipping, Route has you covered. Be sure to take clear photos of the item and its packaging for your claim. You can submit a claim here.

If the issue appears to be a manufacturing defect, please contact our team directly so we can resolve it for you.

How Do I File a Claim for a Lost, Stolen, or Damaged Package?

If you opted into Route Protection, you’ll receive an email confirmation from Route with a direct link to file your claim. You can also do this through the Route app or on the web here. You’ll need either your store order number or Route ID, and the email used at checkout.
Don’t have the app? Download here.

What Are Route’s Terms and Conditions?

You can read Route’s full terms and conditions here:  https://route.com/terms-and-conditions/

Is Route a Licensed Insurance Provider?

Route isn’t an insurance company itself, but it is authorized to provide access to shipping insurance through its licensed entity, Route Insurance Solutions. This ensures that Route Protect is legally compliant for businesses to offer as shipping protection.

Need more help?

Our team is available 5 days a week, Monday-Friday (Closed weekends & Holidays)  9am-5pm CT.

Chat or email us at support@shopakira.com , we are here to help!