How long do I have to make a return?
If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of the order shipment date for a refund to the original form of payment, less the shipping charge. **Please return items in original condition (unworn, unwashed, unaltered) with the tags attached. A separate box must be used to ship shoes with the original box inside. AKIRA reserves the right to decline your return or assess a 15% re-stocking fee if these terms have not been followed.
Do I have to pay the return shipping?
Your invoice comes with a pre-paid United States Postal Service shipping label attached for your convenience. Use of this return label will result in a $7.95 deduction from your refund. Because we cannot be responsible for packages mailed to us, If you decide not to use the provided shipping label, we suggest that you use a trackable and insured mail service and obtain a receipt for all shipments.
How do I get refunded if I paid with a gift code?
Purchases made with a gift code will be refunded to an online store credit.
How long does it take to get a refund?
Please allow up to 2 weeks from your return delivery date for your return to be processed. You will receive an email confirmation once the refund is completed.
How and where do I send my return?
Returns should be sent along with your return form to the address below:
AKIRA Returns Department
200 N Fairfield Ave
Chicago, IL 60612
If you use the provided label, a return shipping charge of $7.95 will be deducted from your refund. Please drop off your package with the return shipping label affixed to your nearest USPS drop off location, postal facility or with a USPS mail carrier.
Am I able to return my item(s) at an AKIRA store location?
Yes. Purchases made online may be returned at any AKIRA store location for store credit only
Am I able to exchange my item(s)?
shopAKIRA.com does not currently accept exchanges.
Can I return "Final Sale" items?
Any merchandise marked or specified as "Final Sale" may not be returned. Items discounted using promotion codes with a final sale disclaimer may not be returned. Earrings, cosmetics, swimwear, tights, gift certificates and event tickets are final sale merchandise and may not be returned.
If a purchase is made either entirely or partially with store credit and returned, the refund will be issued in store credit. If the order was made with partial store credit and another payment option, store credit will be issued first and any remaining balance will be refunded back to the original form of payment.
International Return Policy
Returns are accepted on full price merchandise that is shipped back within 15 days of its delivery date. In the case of a return, you will be refunded in U.S. dollars and your credit card company will exchange the currency. AKIRA is not responsible for payment of customs, taxes and duties. For specific information regarding customs policies and fees please contact your local customs office. All shipping charges are non-refundable.
Need more help?
Please feel free to contact us with any questions!
Email: [email protected]
Store Hours: Monday-Friday 9AM-6PM CST
Closed on federal holidays.