Online Return Policy
How long do I have to make a return?
If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of the delivery date for a refund to the original form of payment, less the shipping charge. Please return items in original condition (unworn, unwashed, unaltered) with the tags attached. A separate box must be used to ship shoes with the original shoe box inside. AKIRA reserves the right to decline your return or assess a 15% re-stocking fee if these terms have not been followed.
Do I have to pay the return shipping?
NOTE: When submitting your order number in the returns portal, you must include the entire number as seen on the paper invoice in the package. Example: 000692938-57410 Not including the "hyphen" will cause an error message to appear and you will not be able to create a return label.
You may create a prepaid return label by clicking HERE. Use of this return label will result in a $8.95 deduction from your refund. You may send items back from multiple orders in one return shipment. Because we cannot be responsible for packages mailed to us, if you decide not to create a label using our service, we suggest that you use a trackable and insured mail service and obtain a receipt for all shipments.
How do I get refunded if I paid with a gift code?
Purchases made with a gift code will be refunded to an online store credit.
How long does it take to get a refund?
Please allow up to 2 weeks from your return delivery date for your return to be processed. You will receive an email confirmation once the refund is completed.
Am I able to return my item(s) at an AKIRA store location?
Yes, you may return the item(s) within 30 days of your purchase date for an exchange or store credit. Items must be returned in original condition (unworn, unwashed, unaltered) with the tags attached. Any merchandise marked or specified as "Final Sale", reduced sale items, merchandise discounted using promotion codes with a final sale disclaimer, bodysuits, tights, swimwear, earrings, fashion face covers, hats, fashion or styling body tape, and gift certificates/cards are not returnable.
Any items returned in-store can be exchanged or returned for store credit only. In-store refunds are not issued back to original form of payment.
Am I able to exchange my item(s)?
shopAKIRA.com does not currently accept exchanges.
Can I return "Final Sale" items?
Any merchandise marked or specified as "Final Sale", items discounted using promotion codes with a final sale disclaimer, reduced sale items, bodysuits, tights, swimwear, earrings, fashion face covers, hats, fashion or styling body tape, and gift certificates/cards are not returnable.
If a purchase is made either entirely or partially with store credit and returned, the refund will be issued in store credit. If the order was made with partial store credit and another payment option, store credit will be issued first and any remaining balance will be refunded back to the original form of payment.
International Return Policy
Returns are accepted on full price merchandise that is shipped back within 15 days of its delivery date. In the case of a return, you will be refunded in U.S. dollars and your credit card company will exchange the currency. AKIRA is not responsible for payment of customs, taxes and duties. For specific information regarding customs policies and fees please contact your local customs office. All shipping charges are non-refundable.
Need more help?
Please feel free to contact us with any questions! We are available via chat, email, or by phone.
Email: [email protected] Phone: (773) 726-3871 or Live Chat
Daily from 8:00am-6:00pm CST
Closed on holidays.